Returns & Exchanges

New items come with a 30 day exchange policy, which allows you to exchange the item for another item of equal or lesser value. If an item you want to exchange has a greater value, the difference must be paid to balance things out. For an exchange to be accepted, you must get an authorization from The Axe Palace by contacting us by phone or email. All items must be in their original condition with all the original packaging and included accessories, otherwise an exchange may be refused or a restocking fee issued. All shipping costs will be the responsibility of the buyer.

New items also allow for a 7 day trial period, wherein you will be allowed to return the item for a full refund if you are dissatisfied for any reason. Refund does not include any shipping costs or associated fees (ie PayPal fees, etc). For an return to be accepted, you must get an authorization from The Axe Palace by contacting us by phone or email. All items must be in their original condition with all the original packaging and included accessories, otherwise the return may be refused or a restocking fee issued. All shipping costs will be the responsibility of the buyer. Items returned for a refund and then re-purchased by the same customer may not be returned a 2nd time, and such sales are considered final.

For all Used, Clearance, B-Stock, Layaway, and Special Order items, no returns or exchanges will be allowed unless you receive special permission by us in writing prior to the sale. All Custom Shop orders are also final and limited run pre-order deposits are non-refundable. Of course, all said items are guaranteed to be described accurately and function properly, and if not returns will be allowed as long as we’re notified within 48 hours of receiving the item.

All international sales are final, with no refunds, returns, or exchanges allowed unless you receive special permission by us in writing prior to the sale.