Terms & Conditions

Payment & Shipping Info

The Axe Palace accepts all major credit cards such as Visa, MasterCard, Discover, and American Express either through our secure website order system or via phone orders to 508-921-9973. We also accept PayPal. International orders are welcome for many items, but some exclusions may apply. Contact us prior to ordering with any questions.

We ship all guitars with Fedex Ground (domestic) or UPS/USPS (international). If you would like to upgrade shipping to 3-day, 2-day, or overnight, you can choose to do during checkout. We do everything we can to help save customers money when importing goods, but ultimately we’re not responsible for any customs or associated fees your country may assess. All items purchased from us ship out the day same if ordered before 2PM EST, except in cases where special work is requested by the customer (ie: setups, pickup changes, etc).

All of our shipments will be fully insured and packed safely to protect against any possible damage. However, in the event your item arrives damaged, please notify the UPS driver and contact us immediately. It would be helpful to email us photos of the damage to both the box and item. This will help us initiate a damage claim. When you contact us, we can discuss whether you want a replacement sent out to you, if you just want to file the insurance claim and keep the item, or if you want to send it back for a refund (provided we get a chance to file a damage claim first).