Returns & Exchange Policy

RETURNS

New items allow for a 14 day trial period, wherein you will be allowed to return the item for a full refund if you are dissatisfied for any reason. Refunds do not include the original shipping costs or associated fees (ie PayPal fees, Affirm, Reverb, Credit Card payment processing fees etc). If you received free shipping with your item purchase, the actual shipping cost will be deducted from your refund. All return shipping costs will be the responsibility of the buyer.

All items must be in their original condition with all the original packaging and included accessories, otherwise a 15% restocking fee will be issued. Items returned for a refund, and then re-purchased by the same customer may not be returned a 2nd time, and such sales are considered final.

EXCHANGES

New items come with a 30 day exchange policy, which allows you to exchange the item for another item of equal or lesser value.  If an item you want to exchange has a greater value, the difference must be paid to balance things out.  For an exchange to be accepted, you must get an authorization from The Axe Palace by contacting us by phone or email.  All items must be in their original condition with all the original packaging and included accessories, otherwise an exchange may be refused or a restocking fee issued.  Again, all return shipping costs will be the responsibility of the buyer.

SPECIAL ORDERS

Pre-Order and Custom Order items require an initial deposit of 25% (that percent may vary by vendor). All deposits are non-refundable. We ask that you do not place a custom order or pre-order unless you are fully commited to that purchase. These items are ordered or being built specifically for you. Backing out of a special order leaves us with a typically very expensive item that might not carry global appeal.  Since we cannot back out of these orders with our vendors, we can not allow refunds on these deposits. In some cases we can allow for the deposit amount to be applied to another item.  To do so requires written approval from us.

No returns or exchanges will be accepted for all Used, Clearance, B-Stock, or Layaway sales.

Of course, all said items are guaranteed to be described accurately and function properly, and if not returns will be allowed as long as we’re notified within 48 hours of receiving the item.

All international sales are final, with no refunds, returns, or exchanges allowed unless you receive special permission by us in writing prior to the sale.